Pre & Post Sales Customer Service

MTI Systems provides a comprehensive set of services to customers as a packaged solution with hardware & software or standalone. Services MTI systems has provided to customers , without excluding other requested services, include :

Customer service is the provision of service to customers before, during and after a purchase. The importance of customer service may vary by product or service, industry and customer. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service is part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.

Enterprise architecture (EA) and sizing is "a well-defined practice for conducting enterprise analysis, design, planning, and implementation, using a holistic approach at all times, for the successful development and execution of strategy. Enterprise architecture applies architecture principles and practices to guide organizations through the business, information, process, and technology changes necessary to execute their strategies. These practices utilize the various aspects of an enterprise to identify, motivate, and achieve these changes.

MTIs team members are called enterprise architects. An enterprise architect is a person responsible for performing this complex analysis of business structure and processes and is often called upon to draw conclusions from the information collected. By producing this understanding, architects are attempting to address the goals of EA: Effectiveness, Efficiency, Agility, and Durability.

Managed services are the practice of outsourcing day-to-day IT management responsibilities and functions as a strategic method for improving operations and cutting expenses. This can include outsourcing IT , production support and lifecycle build/maintenance activities. Typically, MTI remains accountable for the functionality and performance of the managed service and does not relinquish the overall management control and responsibility of the organization or system.

MTI’s managed IT support services reduce cost and complexity with reducing the management of the on IT, freeing resources to improve reliability and efficiency

MTI’s Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centers.

  • ·         Streamlines operations and helps reduce downtime through proactve guidance and advice
  • ·         Alleviates the management burden on IT, freeing resources for more strategic tasks
  • ·         Helps to improve reliability, efficiency and reduce costs
  • ·         Helps better design and implement a best of breed architecture instead of a vendor ‘’lockup’’ situation were they oblige you too buy everything from them